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COVID-19 Coldspring FAQ

As the COVID-19 situation continues to evolve, some states have declared “stay at home” in effort to manage the spread of COVID-19. On March 25, 2020, Governor Tim Walz joined these efforts and declared orders for Minnesota, where Coldspring’s headquarters is located.  This is in addition to previous announcements in other parts of North America where Coldspring also runs operations.

According to the U.S. Cybersecurity and Infrastructure Security Agency (CISA), businesses involved in the construction industry and death care industry are designated considered “essential” to the citizens of the USA.  As a manufacturing leader in these industries, Coldspring has a special responsibility to maintain operations and support our customers as they fulfill their commitments to their customers.

Our commitment is to continue providing exceptional service while ensuring the health and safety of our employees and partners.  Coldspring leadership has set forth the following outline for continuing work in adherence to CDC recommendations:

    • Manufacturing will continue with essential personnel, following the CDC guidelines and precautions to ensure the continued health and safety of our onsite personnel.
    • Customer support activities will continue with onsite personnel. Or when possible, employees working offsite or at home. Our business hours will remain the same until further notice.

We will continue to share updates as they’re available, however, if you have any questions, please don’t hesitate to contact your Coldspring representative.

Thank you for your relationship with Coldspring. Your business and partnership is important to us, and we are confident that we can work together to persevere as we serve our country and each other.

Frequently Asked Questions During COVID-19

We know you have questions and there may be some uncertainty during this time, and although we don’t have all the answers, we hope that you find the below information to be a helpful resource.

If you have more questions, we encourage you to reach out to your sales representative and they will be happy to help.

Is Coldspring still open and fully operating?

Yes, we continue to be fully operational, while following CDC guidelines for COVID-19 to ensure the health and safety of our employees and customers.

Does Coldspring own and operate their own quarries?

Yes, we have 30 domestic quarries that we own and/or operate. Additionally, we have 3 fabrication facilities across the U.S. which ensures quality and timely execution of your projects’ schedules.

I would like a Chinese-sourced granite color. Is Coldspring still able to get this for me?

We are able to access granite colors that are sourced in China, however there are limitations industry-wide with product being held in port. We anticipate our timeframes remaining the same once the ports open. If you are in need of product immediately, please contact our team to discuss domestic natural stone for your project.

I previously selected a material for my project that I am no longer able to get. Can you provide me options on the best match to other materials?

We are happy to help you find a solution. Please contact your local sales representative and they will work with you to find the best match. You may also view our domestic colors and finishes on our website.

I’m in a jam. Can you help me?

Yes! We are here to support all of our customer’s needs and are ready to help you continue to move your project/s forward during this time. Please contact your local sales representative here to start the discussion.

What are your lead times?

Our lead times have not changed, and we have the capacity and resources in our operations to handle your projects. Contact us today to discuss how we can help keep your project on track.

Are your delivery times affected due to the current situation?

Our delivery time has not changed and our turnarounds are not affected due to the situation. We can still deliver natural stone products based on the established timelines.

I’m looking for a sustainable solution for my timely project. Does Coldspring have the product and resources to help me?

Yes, Coldspring is among the world’s most environmentally responsible stone producers, and we are able to supply domestic product for your timely project. Coldspring is ANSI/NSC 373 certified, ensuring our stone is extracted and produced in an economic, environmental and socially responsible manner. Learn more about our sustainability journey and Declare labels here.

I planned on stopping by your location to pick up product. Are you still open for me to stop in?

Yes, Coldspring is still accepting visitors/vendors to come in to pick up product. We would find it helpful if you contacted us prior to stopping in so we can direct you to the right location, as we are following the CDC guidelines for the safety of our employees and customers.

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